Chick-fil-A Enos Ranch
Accountability Point System (APS)
The purpose behind introducing a point system in our restaurant is to hold ourselves and our team accountable, while also rewarding positive behavior. It will be accounted for every 90 days and then start over at the beginning of the next quarter. (For example: Jan-March, April-June, etc.) Everyone will start with 0 points. Below are the consequences, infractions and incentive to maintain a 0 point record for 90 days.
We ask that the leaders in our restaurant will hold themselves and the team accountable and fill out the Google Form for any accountability notices given.
If a team member accrues 10 points: Loss of meal benefit for 1 week 20 Points: 1 week suspension 25 Points or more: Employment Review between Joey and Directors |
Out of uniform (missing nametag, non shaven, excessive fingernails, hair not pulled back): 1 Point Late to shift (1-5min): 1 Points Late to shift 6-15 but called in advance: 2 points Late to your shift from 6 to 15 minutes: 3 Points Late to your 16-30 minutes (must call): 4 Points Late to your shift more than 30 minutes (must call): 5 Points Call out following policy: 1 point Call out, without following policy: 8 Points No call, No Show: 20 Points Coming back from break late (3-5 min): 1 Point Coming back from break late (6-10 min): 2 Points Coming back from break late (11-15 min): 3 Points Coming back from break late (16 min or later): 5 Points Forgot to clock in/out on POS: 2 Points Using phone on the floor: 3 Points Not following procedure or protocol: points are determined upon severity of the action and up to the discretion of the director etc. |